Frequently Asked Questions
What documents do I need to rent a car?
You will need a valid full driver’s licence and a credit or debit card in the main driver’s name. Overseas visitors must provide a passport and, if required, an international driving permit.
What is the minimum age to rent a vehicle?
Drivers must be at least 21 years old. Drivers under 25 may be subject to a young driver surcharge.
Do I need a credit card to book?
A credit card is preferred for security deposits, however debit cards may be accepted depending on the vehicle type and rental terms.
Is insurance included in the rental price?
Yes, all rentals include standard insurance. An excess applies, and optional cover can be purchased to reduce your liability.
How does the booking process work?
You can request a quote or complete your booking online. Once submitted, our team will confirm availability and send you a final confirmation.
Can I modify or cancel my booking?
Yes, bookings can be modified or cancelled. We recommend contacting us as early as possible. Cancellation fees may apply depending on the notice period.
Are there kilometre limits?
Most rentals include unlimited kilometres. Any exceptions will be clearly displayed at the time of booking.
Can I take the vehicle outside of the South Island / North Island?
Cross-island travel may be allowed on request and subject to approval. Please contact our team before making travel pla
What happens if the car breaks down?
All our vehicles come with 24/7 roadside assistance. Simply contact the emergency number provided in your rental agreement.
Do you offer airport pickup and drop-off?
Yes, we offer airport pickup and drop-off at selected locations. Please confirm your flight details when booking.
Is there a bond or security deposit?
Yes, a refundable security bond is required. The amount depends on the vehicle type and insurance option selected.
What fuel policy do you use?
Vehicles are supplied with a full tank and should be returned full. If the vehicle is returned with less fuel, refuelling charges will apply.
Can additional drivers be added?
Yes, additional drivers can be added to your booking. All drivers must meet licence and age requirements.
Are child seats and GPS available?
Yes, child seats, booster seats and GPS units are available on request and can be added during the booking process.
What if I return the vehicle late?
Late returns may incur an additional charge. If you are running late, please contact us as soon as possible.







